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Customer Service

Meet the crew.

Take a scroll down this page to find out a little bit about the folks that keep Garrison rolling.  We have a great team that works hard every day to keep customers like you coming back!

Rich, Director of Sales & Dealer Sales

Rich has been in the dental industry for 12 years. Prior to dental, he was a Regional Manager for Bank One. He enjoys spending time in the great outdoors, and time with his wife and four children.

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Randy, New Business Development & International Sales

Randy graduated from the University of Montana with a degree in Economics. He has been in the dental industry for nearly 30 years and has loved every minute of it. Handling international sales, Randy travels to various parts of world, appreciating every country's unique culture. Whenever the opportunity presents itself, he enjoys communicating in Spanish or Portuguese, and hopes to become fluent in more languages. Randy continues to play and coach soccer during his free time.

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Stephanie, Canada Territory Manager

Stephanie is a certified dental assistant who has spent 20+ years in the dental industry working in customer service, sales, dental assisting, and as a college professor in both the dental reception and radiography programs before joining Garrison as the Territory Manager for Canada. Stephanie currently resides in the Toronto area and enjoys reading, nature, unique animal experiences and her annual mystery trip with her husband!

Bruce, Special Markets & University Liaison

Bruce is a graduate from Central Michigan University with a Bachelor’s degree in Business Administration. His sales, marketing, and customer service background includes experience in the consumer packaged goods, pharmaceutical, home healthcare and dental industries. He takes pride in being a valued resource to his customers and working with them to help improve patient care and outcomes. In his spare time, Bruce enjoys traveling, golf, watching sports and spending time with his wife Lynne, two children Christine and David, and friends.

Denisha, Account Executive

Denisha “Dee” graduated from Davenport University with a Bachelor’s degree in Sales and Marketing. She worked in Human Resources for a few years after graduating and eventually realized her passion was in Sales. She worked with another company a few years before joining Garrison Dental. It is at Garrison Dental where you'll find her providing technical and educational solutions on current and new products in our Sales & Customer Service Department over-the-phone, or you may see her face-to-face at tradeshows and seminars. Outside of work she enjoys spending time with her husband Darrin and her 2 grown children Jared and Kaylee. She is a dog lover and in her spare time she likes to take walks with her dogs, Lila, Junior and Willie and gets pleasure from visiting with friends and family, along with traveling to exotic vacation spots.

Scott, Account Executive

Scott studied marketing at Muskegon Community College and has been in sales ever since. He is happy to be part of the Garrison Dental family and enjoys living in the West Michigan area.  As a boy growing up, he was able to fish, catch turtles and swim all summer long and eventually found that Michigan had so much to offer his family.  He, his wife and son share a love for the outdoors with the lakes, rivers, national forest, and of course “The Upper Peninsula” nearby.  In his free time, Scott enjoys camping, biking, boating, fishing, hunting and riding his motorcycle.

April, Account Executive

April has been with Garrison for over 8 years and earned a Bachelor of Arts degree in Education from Baker College.  She is a native of Oregon and spends the majority of her time raising her two sons, Austin and Kaden.  April loves to read and according to her sons she has an unhealthy obsession with books.

Laura, Account Executive

Laura grew up in Grand Haven and loves living on the shores of Lake Michigan. She earned her degree from Baker College. While Laura loves her day job, in her spare time she chooses to spend her hours with her family at the beach, boating, and fishing.

Mike McNiff, Account Executive

Mike McNiff grew up in West Michigan and studied biomedical science at Central Michigan University. He and his wife, Jaclyn, have two children together--a daughter named Maddie and a son named Jack. They also have a labrador named Hugo. Most weekends, you'll find Mike fishing, hunting, or on the golf course.

Joe Smiles, Account Executive

Joe recently moved back to West Michigan from Houston, Texas and is happy to be back home. He has been in sales/business development his entire career and genuinely enjoys talking to new people. Joe is an outdoor enthusiast who loves fishing, hunting and family bike rides with his wife and two boys. He's very active in the hockey community--both as a player and coach to his sons. In his free time he debates with his neighbor's about whose lawn will look nicer for the season.